Customer Service Specialist (m/f/d) Order Center INK

Processing of inquiries, order processing, deadline coordination, complaints and returns processing

Your tasks

  • Independent processing of customer, sales partner and field service inquiries and competent provision of product, service and order information
  • Independent processing of orders, including coordinating deadlines in consultation with logistics, handling complaints and returns and processing the WA control center
  • Independent identification of customer problems and provision of suitable solutions
  • Independent recording/evaluation/monitoring of rolling sales plan figures, taking into account sales volumes and inventory development, as well as participation in the annual planning rounds
  • Selbstständige Überprüfung/Optimierung der übergreifenden Prozesse, Kommunikation mit Schnittstellen

Your profile

  • Completed commercial training, further training as a specialist or business economist an advantage
  • Several years of professional experience in a comparable position in international customer service
  • High level of understanding of the interaction between market dynamics, customer needs and corporate strategy
  • Analytical and conceptual skills as well as a high degree of initiative and commitment
  • Interdisciplinary thinking & acting, high resilience
  • Strong communication skills, confident demeanor and conflict management
  • Confident handling of the MS Office package and high affinity for IT systems/applications
  • German level min. C1, English level min. B2

We offer

  • An economically strong company with a high level of innovation and an exciting working environment
  • Remuneration according to the chemical industry pay scale: 37.5 hours/week, vacation and Christmas bonus, 30 vacation days, optional 5 additional days off per year, employer-financed pension plan and supplementary long-term care insurance, and much more.

Apply now

Apply now under the reference number HRT-24-039 by e-mail to

Your benefits

For tariff employees

Attractive remuneration according to chemical tariff

Company fitness program: 2 variants to choose from at low monthly fees

37.5 hours per week

Free use of our ZG company parking spaces & ideal public transport connections

Annual benefit: 100 % of a gross monthly salary (“13th salary“)
Vacation pay: €1,200 gross per calendar year

Company canteen: daily changing dishes

30 days vacation per calendar year
5 days “additional leave”, payout also possible

“Corporate Benefits” program: special conditions and attractive discounts for products/services from well-known providers

Company pension scheme: employer contribution min. 1,454.55 € per year
Supplementary long-term care insurance: €33.65 per month
Company doctor on site

Company events: e.g. summer party/Christmas party, open day, health day

We look forward to receiving your application

Please send your complete application documents, quoting the reference number HRT-24-039, your earliest possible starting date and your salary expectations, by e-mail to bewerbung@zeller-gmelin.de. Please do not hesitate to contact us if you have any questions.